Delivery Policy

1. Shipping and Delivery

·         Your order will be delivered within 6 to 7 working days after you have placed your order - subject to  stock availability. Perishable Products like Shrikhand, Amrkhand, Baasundi and Frozen Modaks will be delivered only in Pune city.  In case you need any of our products (especially perishable products) urgently or on any specific date and time ; please  reach out to the mobile  number provided on the home page.

2. Delivery Instructions

·         For any delivery instructions, you may specify these (e.g. deliver to my neighbor) on the website when ordering online. In such cases, please ensure that necessary arrangements are made for payment at the time of delivery.

3. Ordering Timings

    1.     Online orders: 24 X 7

    2.     Telephonic orders: 08:00 AM to 8:00 PM

4. Order Updation & Cancellations

·         You may call our customer services representatives at 9850 896166 or send us an email at info@chaitanyabrahma.in regarding the changes that you would like to make to your order or to cancel your order.

·         Please note that the changes and cancellations cannot be made if  your order is with dispatch status

5. Mode of Payment

·        CASH ON DELIVERY- Currently Applicable to Only Pune city for other cities payment via Debit/ Credit Card or through Internet banking  is essential 

·         Any Debit Card, Credit card and Internet banking.

6. Viewing Orders

·         Viewing Orders is rather simple. Simply click on 'My Account' or 'My Orders' from menu and you can check all details of your current & past orders.

7. As on date all the "time sensitive" (perishable) products (i.e. all dairy products and Frozen Modaks ) will be delivered only in Pune city limit while all other products  will be delivered in all cities In India where the courier/ shipping service is available. 

8. At the moment we are charging  Flat  (minimum) Shipping Rate of Rs.100/-. In case the shipping cost is more than Rs.100/- our representative will get in touch with you for the additional payment request. This additional amount can be transferred by  additional Payment voucher created by us (using our payment gateway) or by Bank Transfer.